Stop Using Users

Billy Frazier
4 min readNov 14, 2021

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While freelancing during the past decade, I had my fair share of tough clients.

From swoop-and-poopers to nickel-and-dimers, I found myself contractually committed to some pretty frustrating people. Sure, working with bad clients is about as fun as watching Fifty Shades of Gray with your parents, but it’s part of the education you receive while going through the school of hard knocks.

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Billy Frazier

Principal experience designer, writer, and leader who’s fumbling forward through a creative career while helping others do the same. fumblingbook.com